Hi, صلاح منصور. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please chat with us at https://www.tracfone.com/support/contact-us. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST or text HELP to 611611 to use our self-service menu. ^Jomarey