
Kal El
Evernort lags behind competitors like Castlight in terms of integration. Castlight incorporates care and plan information within its app, eliminating the need to navigate to separate provider sites. Evernorth could significantly improve user experience by offering this functionality. Additionally, a bug has prevented me (and many others, based on past reviews) from connecting to Google Fit after getting a new phone. This issue has persisted for over six months according to other reviews. FIX IT
2 people found this review helpful
Evernorth
December 30, 2024
Hi Kal, thank you for sharing your experience with our app, and we are here to help look into your concern about being able to connect to Google fit. Please write to us at LetEvernorthHelpU@Evernorth.com with your Google Play username to be connected with a customer care advocate. -Best, Care Team

Charla Bailey
Horrible! I feel like nothing works on it. I can only manually track steps and sleep, which doesn't give me full points. I got tired of trying to get it to communicate with MyFitness Pal, so I downloaded Google fit. Now I can't get past "Connect to Google Fit" screen. I see I am not the only one with this problem. Really frustrating, I miss castlight!
3 people found this review helpful
Evernorth
September 17, 2024
Hi Charla, thank you for reaching out about connecting your apps. We'd be happy to help anyway we can with troubleshooting. Please email us at LetEvernorthHelpU@Evernorth.com and include your Google Play username to be connected with a customer care advocate. Thank you, Alexis

Jessica Dennis
It is stuck on the connect to Google fit screen and even when I try to do it, the screen does not move and I can't bypass this screen and actually log in. I've un-installed several times. Tried to check my Google fit settings, with no avail. I have to use this app for my job and it's useless. Just dead space taken up on my phone. Don't even know how to reach support
8 people found this review helpful
Hello Jessica, thank you for contacting us about your experience with our mobile app. We would like to connect to troubleshoot this with you. Please write to us at LetEvernorthHelpU@Evernorth.com with your Google Play alias for assistance. -Unity