El Pollo Loco - Loco Rewards

As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.

06/04/25 Just did the latest update. The app requires that I enter my phone number in order to verify my account and to access the app. It tells me my number is already taken. Of course it is, it's registered to my account. I can't get past this automatic pop-up. There's a prompt on the top of the screen that says that I have to accept the changes to the terms & conditions. I can't access that screen because of the phone number pop-up. Oh well, I guess I won't be ordering food from here.

I had an issue with the app in Feb. 2024 when I tried to redeem a $5 off reward, but the app glitched, and I lost my reward. I complained on the website and after a few days the issue was resolved. Kudos to whoever corrected that. That's the only issue with this app I've ever had of any kind. Hopefully the other similar recent reward issues that I haven't seen yet get resolved as well. I always order through the app and not the counter so it's all nicely integrated, and no receipts to scan.