
Paulius Kruzinauskas
We use Dialpad daily for communicating with drivers and our internal team, and it’s honestly one of the easiest platforms to work with. Everything is in one place—calls, messages, notes, and even automatic follow-ups. What really stands out is the AI feature. It helps create call summaries, tracks what I promised to drivers, and makes it easy to find previous conversations or important details. For example, if I promise a bonus or a specific load to a driver, AI catches that and saves it as a
10 people found this review helpful
Thank you so much for your review!

Markale Jordan
This was absolutely horrible... if you run any business that NEEDS SMS texting, do NOT go with DialPad and sign up for their yearly contract. You are locked in, with no way of canceling... I signed up because i was recommended through the CRM I was using, and at first i liked it. Then I tried to get the SMS registration done, and it's STILL not verified after 4 months... I signed up with HighLevel to do the same thing. They had it done in 9 days. complete waste of time and money.
17 people found this review helpful

Leah Williamson
Several issues since signing up with DialPad. I have never been able to recieve or send pictures via text. When I have attempted to reach out to customer service for support, they asked me to send a picture of the failure. They also had no concept or appreciation for HIPPA with this issue. NOW we currently do not have the ability to text which is a staple for our bussiness. We have been attempting to navigate this issue with no success or light at the end of the tunnel.
9 people found this review helpful