
Heather B
TV streaming sometimes works. Some shows won't load, other will but then freeze and buffer and then eventually play. Shows that will play on my phone won't play on the TV. The app itself needs some major work. With the price going up $10 since Great American Family took over, you'd think they would fix the app issues.
41 people found this review helpful
PureFlix GAM Holdings, LLC.
08 November 2024
Sometimes reinstalling the app will resolve the issues you are experiencing! If you have any questions, you can always contact us at 1-855-797-9690 or chat with us online at support.pureflix.com from 6:00 AM to 6:00 PM, Monday - Friday MST. We have a great team who can walk you through any troubleshooting 💙

John Salyers
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Total disconnect between online web based service and the app. It's frustrating to say the least. 3x I have reset my password online and it doesn't filter through to the app. Lowering to one star because If you want to use the app and be supported, it only occurs between Monday through Friday between 6:00 and 6:00 mountain Time. look I want to support what you guys are doing. I really do but when I need help I need help. I can't get into my account and I'm paying for subscription I can't use.
3 people found this review helpful
PureFlix GAM Holdings, LLC.
17 June 2025
Hello John Salyers. Thank you for contacting us. We would like to apologize for the difficulties you have been experiencing regarding signing into your account. If you are still in need of more assistance, please reach out to us by going to support.pureflix.com.

Karen Moore
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App has trouble casting. I've been subscribed for a couple of years, and it's still hit or miss if I'll be able to cast. I've uninstalled and reinstalled the app multiple times. Rebooted phone and Chromecast. Recently, when it does finally cast, the frames glitch, and the sound is not in sync. No complaints about the content, just the app.
3 people found this review helpful
PureFlix GAM Holdings, LLC.
30 April 2025
Hello Karen Moore. Thank you for contacting us. We would like to apologize for the difficulties you have been experiencing regarding casting to Chromecast. If you are still in need of more assistance, please reach out to us by going to support.pureflix.com. We can also be reached at 1-855-797-9690 from 6am - 6pm MST, Monday - Friday.