We're very sorry you've encountered this issue! Please contact us at https://smurfs.zendesk.com with your details. Include your Smurf ID and Support ID, the device you use and when you encounter the issue. We'll do our best to resolve it. Thank you!
We are really sorry to know about the issue that you are facing. Please reach out to our support at https://smurfs.zendesk.com and describe your issue there. They will be glad to help you out.