My CenturyLink
4.0star
64.9K reviews
1M+
Downloads
Everyone
info
About this app
The My CenturyLink app brings management of your account and services into one easy place.
You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.
Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi
We're here to help! You can get in touch via http://www.centurylink.com/contact
You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.
Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi
We're here to help! You can get in touch via http://www.centurylink.com/contact
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.9
63.2K reviews
A Google user
- Flag inappropriate
April 27, 2019
In the last year, I've been successful in making a payment through the app, once. I had to uninstall and reinstall several times in order to do so. I'm attempting it again. It's quite aggravating to have an app and website both that fail when you're trying to make payments. It's a "here, take my money" that's met with "sorry, can't, but here's your late fees. Thanks for playing!" Devs, I know you can do better.
118 people found this review helpful
CenturyLink, Inc
April 30, 2019
I am sorry to hear about the trouble you have had trying to make a payment and receiving a late fee, that does sound frustrating. We would be happy to investigate this issue for you. Please send us an Email to TalkToUs@CenturyLink.com, with subject line Google Review 1536870, so I may further assist you. - Aaron
308and3006
- Flag inappropriate
December 29, 2022
I set up bright speed for the self install. I do all of the router work myself, and according to the person I spoke to on the phone, all the technician had to do was come out and I quote flip a switch. I had to wait two weeks for the switch to be flipped and then it never happened. no notification no nothing. I had to call the next day to find out why I had no internet. they just didn't do it. Long story short three cancellations and finally on the 4th attempt I have internet. horrible service.
137 people found this review helpful
CenturyLink, Inc
December 30, 2022
I'm sorry to hear you've had an issue with Brightspeed. Please feel free to contact us at TalkToUs@lumen.com and use reference number 52340470 and we'd be happy to provide Brightspeed contact information. ~Jessica
Holly Winston-Mitchell
- Flag inappropriate
- Show review history
July 28, 2022
Updated: They fixed my below issue. Great until it wasn't. I loved the fact I could pause the internet on my children's devices at night so they could sleep. Everything was working great until recently. Now the option in the app to pause/unpause has disappeared and I am unable to activate the internet on their devices, as it seems to be permanent now. I've done troubleshooting, turn off and on, still nothing. Very disappointed.
109 people found this review helpful
CenturyLink, Inc
July 28, 2022
I am sorry to hear you have experienced issues with CenturyLink. We're always looking to improve your experience. Please feel free to email us details to talktous@centurylink.com with reference number 38411434 as the subject, and we will be happy to assist. ~Josh
What’s new
With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:
• Minor updates and stability fixes.
As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp
• Minor updates and stability fixes.
As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp
App support
About the developer
Qwest Corporation
rajanikanth.tv@lumen.com
100 Centurylink Dr
Monroe, LA 71203
United States
+1 318-450-9431
