4.6
167K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Get the Liberty Mutual mobile app, your one-stop insurance resource. Log in fast and securely with touch or face recognition. Access ID cards with one touch. Manage your policy or claim from anywhere, at any time. You can even get rewarded for safe driving by participating in RightTrack. RightTrack runs in the background and automatically captures driving information using sensors.

We’re here for what you need

Take care of what’s important, quickly and easily.

● Access and download digital ID cards
● Get to know your coverages and receive customized recommendations
● Save money with our safe driving program (in select states)
● Sign up for paperless billing, Autopay, and push notifications
● Add drivers, update mortgage lenders, and make other policy changes
● Access and electronically sign important documents

We’re here when you need it most

Find on-the-go help in the moments that matter.

● Tap to call for emergency Roadside Assistance
● File a claim and get real-time status updates
● Upload pictures of damage and get a repair estimate quickly
● Schedule a damage review or request a rental vehicle
● View estimates, track repairs, and review claims payments

Permissions needed for RightTrack users

● RightTrack uses foreground services to enhance user safety, ensure accurate trip recording, and provide valuable feedback to the user regarding their driving behavior. It's essential for detecting when you start a drive and to accurately log the route taken, driving behavior, and other relevant metrics.
● The service is activated when you begin driving. This is detected through user interaction with the app and/or automatic detection algorithms that recognize driving activity.
● RightTrack collects data such as speed, acceleration, braking, and route information, which are needed for assessing driving behavior and providing feedback for safer driving practices.
Updated on
Jun 9, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
163K reviews
Mark Simpson
September 3, 2021
App says that changing my coverage isn't supported and will be added "soon." I set my coverage online in the first place, now I can't modify it? All I wanted to do was switch over minimal coverage from one vehicle to another. Both older vehicles, both rather inexpensive. So I had to do it over the phone and my rate somehow doubled. What a joke. Thought they might've not taken off the first vehicle, but they did. One policy for the price of two! Gotta love it.
249 people found this review helpful
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Mia Morrison
September 8, 2021
The app worked great at first, but then stopped tracking my trips all of a sudden. I tried to contact customer support, but couldn't find answers or a number to call. I tried emailing. No way to get in touch. I followed the directions from the FAQ, to uninstall and reinstall. This is concerning. I'd heard great things about working with Liberty Mutual, and had a good experience with getting set up, but I hope their customer service doesn't fall away once people are actually a part of it.
259 people found this review helpful
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Tammy Lorimer
June 21, 2024
App used to work great but now it never loads anything. I either keep getting "something went wrong" or it just keeps spinning. This has been going on for months. Cache cleared, uninstalled/re-installed app, rebooted all MULTIPLE times. Website doesn't open either. I just get a blank white screen. No one ever responds for help either. With what they charge for insurance you would think their app and website would work properly.
87 people found this review helpful
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What’s new

Lots of feature updates! Some RightTrack customers can enroll in text alerts about their driving program participation. Some users will get improved digital insurance cards to make them easier for customers to find, save, and share. Customers with property claims can access their estimates more easily. We also proactively tell customers with exterior home damage when their photos didn’t upload.

App support

About the developer
Liberty Mutual Insurance Company
DirectServiceandClaimsMobileTeam@libertymutual.com
175 Berkeley St Boston, MA 02116 United States
+1 603-245-6055

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