Shopify Inbox

Name: Shopify Inbox
Availability: InStock
Rating: 4.656976699829102 (6865 reviews)
Author: Shopify Inc.

Shopify Inc.

4.7

6.86K reviews

100K+

Downloads

Everyone

About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

---------

FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Updated on

Apr 9, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

No data collected

Learn more about how developers declare collection

Ratings and reviews

4.7

6.7K reviews

GSSF Group

June 3, 2025

Extremly disappointing to find that I need to set up the whole thing again from scratch after updating the theme. Very disappointing not to get a warning about this prior to updating, and since found so, sales have fallen off a cliff so no doubt it's not the only thing that is broken but we're yet to find out what the problem is. Why do these companies feel the need to constantly update? It's time consuming and often creates more problems than it solves.

2 people found this review helpful

Kasey Pearson

March 18, 2022

This app is so gitchy!! It's impossible to respond to clients messages because the app freezes up anytime the message gets longer than a few sentences. And if you hit return to start a new paragraph in your message, FOR. GET. IT! the app will lock up, making it impossible to edit/send/or finish your message. It's very aggravating!

50 people found this review helpful

Shopify Inc.

March 30, 2022

Hi Kasey. I am sorry to hear that you've had this issue with the Shopify Inbox app and thank you for notifying us here. I would recommend reinstalling the app to see if this fixes the issue, but if it doesn't please send me an email at inbox@shopify.com (addressed to Victor) and I'll be happy to take a closer look at this. -Victor, Shopify Support

James Hale

September 28, 2024

This helps me so much with my business. It gives my customers a way to contact me directly, so I know immediately when they send a message and can reply quicker than to an email. Works great Shopify, good job on this app. Now if only your price could come back down a little, hard to afford. However, I do see improvements in service for sure, not that it was needed. Customer service is excellent. Thank you!

22 people found this review helpful