
amanda coffman
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If the power gets knocked out the camera goes offline and will not reconnect. I have to forget it and reset it up all again. It would be nice if the app had a refresh or reconnect inside that app so I don't have to keep doing this. When the camera is online it works really well. Once it's set back up it's not long before it stops working again.
44 people found this review helpful

C. J.
only reason it's less than five stars is that this app is only one of I think at least four other apps. they all work with the same products however the accounts are not connected and so before I understood all of this I have different devices set up on different apps and so the controls are only available for each device on each app the only saving grace is Google home which allows me to connect it all together without having to ReDiscover the devices on one app. need consolidation into 1 app.
20 people found this review helpful

John E Rastorfer Jr
The app sends a false alarm every 6 days. I pay a fee for a set number of warnings when my sump is over full. The false alarms use up that fee quickly, with no real need for the false warning. There should be a way to turn off the false alarms, or at least change the interval at which the alarm is sent. Seems like a way for Tuya to use up my fee and cause me to have to pay more for false alarms. I need to find a different app that doesn't send useless false alarms to me.
24 people found this review helpful
Tuya Smart Inc.
January 23, 2025
Dear user, sorry for the inconvenience. Please send the video of the issue, device id and your APP account to app_service@tuya.com. And please upload the APP log in the APP after recording the video.(me→settings→about→upload log) and please attach a screenshot of this comment to us. Thank you for your understanding and support.