Louis Vuitton

A – AN INSPIRING DIGITAL COMPANION

Explore Louis Vuitton’s news and products in an immersive way

Discover the ideal gift for every special moment or celebration

Watch and relive the latest fashion shows

Find products that caught your eye

Enjoy monthly product selections just for you

Explore cafés and restaurants around you and easily reserve a table


B – AN IMMERSIVE SHOPPING EXPERIENCE

Discover Louis Vuitton’s creations in detail, from the latest collections to the Maison’s most iconic pieces

Get notified when the Maison unveils a new release or a collaboration

Order your favorite products directly from the app

Try on collections virtually

Find the nearest stores around you and discover the services they offer

Purchase through a simplified checkout process

Explore and shop all the Louis Vuitton’s catalog: gifts, bags, small leather goods, clothes, shoes & sneakers, perfumes, jewelry, watches...


C – YOUR PERSONAL SPACE MYLV

Manage your personal information

Track your orders

Find your invoices

Obtain your diamond certificates for comprehensive traceability and detailed characteristics

Use your LV Pass personal QR code to enhance your in-store visit, access your in-store and online purchase history, and to collect your online orders

Create a wishlist with your favorite items and share it


D – MEMBER EXCLUSIVE SERVICES

Free shipping and free returns

Early access to new releases

Pre-order exclusive products

Easily schedule and manage your appointments online or in-store

Get access to care services and tips to preserve your products

Discover the Maison’s signature personalization and gifting options

Request for a product repair directly on the app

Note:
To benefit from our distant repair service, you need to either join the video call or send us pictures of the product. During the video call, your LV care expert will access your camera and microphone and take photos of the product you are calling about. The pictures are used for our LV care expert to assess the potential damage to the product. Pictures taken by the LV care expert during the video call are kept only as needed to assess the potential damage and complete the repair, and are not retained or stored by third parties.

Instructions: please ensure that you only show the product.

In this case, the App can access your stored data if the LV care expert requests it, and only if you authorize it explicitly. The app also allows the LV care expert to capture, store, process and retain photos taken during the live interactive session.

For this feature, the personal information we collect may include the following: files, pictures, video, media gallery, audio.