
Robert Horne
Nothing happens when I tap next to reset my password and the login screen says "check network connectivity" when every other online app works fine. I got a notification about possibly changing my payment due date and the button to request the change was in the same position as the button to view the next notification. Now I can't find an option or speak to someone to cancel the change. Overall doing anything with Westlake's app or customer service has been massive headache.
7 people found this review helpful

Adam Demmons
Tried paying a bill. Wouldn't let me pay. Tried to pay again and the app will not take my monthly payment. Now they want the full amount. The only payment option was payment in full. Got harassed with multiple phone calls from many different states everyday for months. All said payment in full only. They wouldn't talk about their app failing and not taking payment.
33 people found this review helpful

JƩan T
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Worst app. Rated 1 star for difficulty navigating around in the app and for not offering an easy way to pay an amount other than the scheduled monthly payment. Westlake benefits from the smaller payments made over the life of the contract resulting in more interest paid. Recommendation - Go to your local bank to negotiate paying off your Westlake loan and moving payments to something more user-friendly. Poor customer service; no acknowledgment or replies regarding app issues/shortcomings.