
MegaGregg
Absolute waste of time! Nothing worked to verify my age. The built in video app would not playback the video it recorded for them to review. Due to this issue, nothing else would work because it kept saying my video was rejected because it could not be played. Even if I tap on other ways to verify like ID or photo it still cam back to a screen that said my video was rejected and try again. I tried 5 times and each time it was rejected due to being unplayable.
106 people found this review helpful
Hi, Sorry to hear about your experience. It sounds like you encountered a technical issue with the video verification process, which shouldn’t have happened. We appreciate you trying multiple times and understand how frustrating that must have been. If you haven’t already, please reach out to our support team, and we’d be happy to help . Take care.

Qijdi Goldwing
I like it a lot so far, and have long awaited a proper online age verification app. The documents scanner needs a bit of work. Manual snap instead of automatic would be better, as it took me multiple attempts before I was satisfied with the images. I had to correct one item after upload and verify. Face ID went great, but don't do it with glasses on or it won't work. Account security and backup is very good and the Privacy policy (always read it) and in app privacy options are very acceptable.
197 people found this review helpful
Hi, thank you for sharing your sensible feedback with us. We really appreciate it. Please let us know if you have any questions about our products. Take care. ^MS

A Google user
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You need to realize not everybody drives. I do not have a drivers license, but it is a valid and current state ID, but it doesn't pass your document check.. This is a terrible issue that you need to quickly reconcile. I have run into this problem with some other platforms such as Cobinhood, Robinhood and a couple others, and they ALL responded, rectified the issue and APPROVED my ID card within 48 hours. I hope you so the same, or understand you are not reaching a large portion of the general population that would only help to sustain your business as well as failing at your very reason for existing. It's a completely legal, current and accepted form of ID.. get with it and I'll update my review. Otherwise... you are USELESS! Thank you, and please do better.. fast. *Update* I added a star because the support team was at least quick to respond. Though after a couple hours of correspondence, sending screenshots, etc., ... the conclusion was they don't accept a valid state id card yet, because they don't accept a valid state id card yet. ! Doh! If state id's are soon accepted, I will definitely add more stars and give a better review reflecting the usefulness. Currently still useless.
154 people found this review helpful
Hey Todd, Thanks for the feedback. We only support ID documents we can verify are genuine. However, we'll be adding more forms of ID in the future. Drop us a quick email to help@yoti.com and we'll add this to the list! Thanks, The Yoti Team.