My Doctor Online (NCAL Only)

4.6
10.8K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Manage care for you and your family in one convenient place. It’s simple and convenient to get personalized health reminders and information from your doctor.
The My Doctor Online app is for Kaiser Permanente Northern California members.
• Get the care that works best for common concerns, including E-visits for advice, prescriptions, and tests.
• Get timely notifications about appointments, screenings, immunizations, surgeries and procedures, pregnancy, diabetes, and more.
• See your doctor with a video visit.
• Schedule and manage primary and specialty appointments for you and your family.
• Refill prescriptions.
• View test results and other information in your medical record.
• Find doctors and medical office locations.
To get started, download and launch the app. Sign-in with your kp.org user ID and password. A Northern California member without a kp.org user ID and password can register from the app – just tap “Sign-In Help.” Once you sign-in, enable app notifications.
Updated on
May 30, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info and Calendar
This app may collect these data types
Personal info, Health and fitness and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
10.4K reviews
Christine Cucina
June 17, 2025
The header on the new app blocks the information at the top of the screen, and the footer is behind my phone's navigation bar. Poor design./ Update: Downgrading to 1 star. I tried to type a reply to my doctor's message, but the keyboard covers the text box, which is at the bottom of the screen, so it's impossible to scroll to see what is being typed. Android phone.
2 people found this review helpful
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Lori B
May 18, 2025
I always have problems with this app! it stops working unexpectedly, is temporarily unavailable when I need to use it, and won't accept most of my pictures. Now it doesn't let me respond to my doctor after a short period of time and I have to retype the message. It has always been problematic as long as it has been available!
4 people found this review helpful
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Kaiser Permanente
May 22, 2025
Hi Lori, This doesn't sound right to us and we'd like to help resolve the issues you're having. Please reach out to us at MyDoctorOnlineAppSupport@kp.org
cinnamon miller
March 6, 2021
i mean, it works, but this is the least user friendly app ive ever used. to access multiple test results, you have to go all the way back to the main menu every. single. time. i just had 12 results come back i had to check individually. calling in prescriptions is useless, they dont start filling it until you check in at the pharmacy in person. med and doctor lists are impossible to navigate. cant screenshot or print receipts. doesnt load half the time, takes 30 seconds for each page if it does
155 people found this review helpful
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What’s new

Our latest updates include
• Improved usability and performance.

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