
Caddie
I can no longer make mobile deposits!?! Every SINGLE TIME I try to take the VERY FIRST PICTURE in the process.. it snaps it and the. loads.. right back to the login screen. Over and over again, no matter how still I hold the phone, no matter how. contrasting the background is, no matter how strong my Internet connection is.. Why even have that option if you can't configure the app to properly do that consistently?? There's no update available, so just a random glitch that's only gotten worse
9 people found this review helpful
State Employees' Credit Union
April 17, 2025
Thank you for your feedback. We are sorry to hear you have been having this issue with the app. Please email us at DigitalSupport@ncsecu.org for assistance. Thanks!

Darlene Scott
I've had SECU for years. I've never had a problem. Great to work with if you need assistance. In my experience they've always been helpful and have provided great customer service. I like they have many locations throughout the state and you can get service from any of them. Good experience with telephone customer service. I do really like you can get ahold of a SECU customer service representati 24 hours a day. I have dealt with multiple banks in the past. SECU surpasses their competitors.
203 people found this review helpful

Michael Weiss
- Flag inappropriate
- Show review history
App is pretty basic, but easy to use. Really wish they'd add a mobile deposit. Unfortunately I can't use the app anymore as it crashes the phone every time I try to use it. Not sure what they did in the most recent update, but I wish I could go back a version. Update: these folks have an awesome app development team who reached out to me after I left a review stating that I could no longer get the app to work. It's working smoothly now (but I still wish they had mobile deposit!).
50 people found this review helpful
State Employees' Credit Union
May 18, 2020
We are currently working on adding Mobile Check Deposit to the Mobile App for our members. We're sorry the app isn't working for you! Could you please forward your information and a description of your issue with the app to appfeedback@ncsecu.org so we can further troubleshoot? Thank you!