
ernie smith
this app works well.. when it works. However, it rarely works. the portal to send documents, however, is extremely frustrating as it never seems to work correctly. most times, it takes several trys to get anything to send. other times, they don't send at all. I've been denied benefits due to inability to get documents in on time simply because the portal won't work.
132 people found this review helpful
Texas Health & Human Services Commission
March 1, 2023
This doesn't seem right. We want to take a closer look at this for you. Please send a note to YourTexasBenefits-App@hhsc.state.tx.us so we can connect.

A Google user
I love how I can get most of the information I need for my case. I wish we could get all the details, but still very effective app. Update:. One thing that has been causing issues is I can't add most documents and it is down more often than not on the weekends (when I have more time to complete documents submissions). I've been having to screenshot and submit. Been kind of inconvenient and not as efficient. I still stand by the fact it is effective, just been a little less user friendly
19 people found this review helpful
Texas Health & Human Services Commission
August 3, 2016
Hi Mischell, Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you

Bernice Gilbert
some good features like uploading documents by categories already given. but really, it lacks just about everything else, resembling anything modern, easy, or convenient. it can be very confusing and frustrating as it simply has so very few options to do anything. it seems more likely that it's there just so the state can say they have it.
53 people found this review helpful
Texas Health & Human Services Commission
August 28, 2023
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at YourTexasBenefits-App@hhsc.state.tx.us.